Privacy policy

Last updated: 1 October 2026

Stef the Maori Limited, trading as Stef the Māori (“we”, “us” or “our”), operates this website and online store. Our store is powered by Shopify.

This policy explains how we collect, use, store and share your personal information when you browse our website, place an order, create an account, subscribe to marketing or contact us.

Information we collect

Depending on how you interact with us, we may collect:

  • Your name, email address, phone number, billing address and delivery address.

  • Order details, purchase history, payment confirmations and information needed to process transactions.

  • Account information and preferences.

  • Messages, enquiries, reviews and information you provide when contacting us.

  • Information about your device, browser, IP address and use of our website.

  • Marketing preferences and information collected through cookies and similar technologies.

Payments are processed through Shopify and our payment providers. Payment information is handled according to their privacy and security practices.

We collect information directly from you, automatically through our website, and from service providers that help us operate our business. Where required, we will notify you if we collect personal information about you from another source.

You can choose not to provide personal information, but we may be unable to process your order, deliver products or respond to your enquiry without the relevant details.

How we use your information

We use your information to:

  • Process payments, fulfil orders and arrange delivery.

  • Send order confirmations, tracking information and other order updates.

  • Manage customer accounts and respond to enquiries.

  • Handle product issues, returns and refunds.

  • Maintain and improve our website and customer experience.

  • Detect fraud and protect our customers and business.

  • Send marketing where we have your consent or another lawful basis.

  • Meet legal, accounting and record-keeping obligations.

Email and text marketing

If you choose to subscribe, we may send you marketing emails or text messages about sales, new products, restocks and other Stef the Māori news.

Signing up is optional and is not a condition of purchase. Providing a phone number for delivery does not automatically subscribe you to marketing texts.

We use marketing service providers to manage subscriptions and send messages. You can unsubscribe from emails using the unsubscribe link, or from texts using the opt-out instructions included in each message.

Cookies and advertising

Our website uses cookies and similar technologies to support checkout, remember preferences, understand website activity and support advertising where enabled.

You can manage cookies through your browser and any privacy controls available on our website. Disabling some cookies may affect how the website works.

Where enabled, Shopify and advertising partners may use information about your interactions with our store and other websites to personalise advertising. Depending on your location, you may have rights to opt out of this use.

You can access our data-sharing opt-out page. Where required by applicable law, our website also recognises Global Privacy Control opt-out signals.

Who we share information with

We share relevant information with service providers that help us operate our store, including:

  • Shopify and payment providers.

  • Couriers and shipping platforms.

  • IT, website hosting and customer-support providers.

  • Accounting and business administration providers.

  • Marketing and analytics providers, where used.

For example, we share delivery details with our shipping providers so they can deliver your order.

We may also disclose information when you authorise us to do so, when legally required, to protect our rights or investigate fraud, or as part of a business sale or restructuring, subject to applicable law.

Shopify and your information

Our store is hosted by Shopify. Shopify processes personal information when you visit our store and make purchases, helping us operate the store and provide services to you.

We use Shopify Network Intelligence. This allows Shopify to combine information about your interactions with our store with information about your interactions with other merchants and Shopify, to provide enhanced services, including personalised advertising and improvements to the shopping experience.

Your information is shared with Shopify and other service providers, which may be located outside New Zealand.

For details about Shopify’s use of personal information, see Shopify’s Consumer Privacy Policy. You can also visit Shopify’s Privacy Portal to exercise applicable privacy rights.

Where applicable, you can manage cookie consent through our cookie banner or opt out of data sharing and targeted advertising through our Data Sharing Opt-Out page.

Overseas processing

Shopify and other service providers may store or process personal information outside New Zealand.

We take reasonable steps to ensure that overseas processing and disclosure comply with applicable privacy requirements. Where required for information transferred from the European Economic Area or United Kingdom, we use recognised safeguards, such as adequacy decisions or approved contractual arrangements.

Security and retention

We take reasonable steps to protect personal information against loss, misuse and unauthorised access or disclosure. No online service can guarantee complete security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting and record-keeping requirements.

Your privacy rights

Under the New Zealand Privacy Act 2020, you can request access to personal information we hold about you and ask us to correct it. If we decline a correction request, you may ask us to attach a statement of the correction you requested.

Depending on where you live, you may also have rights to request deletion, obtain a portable copy of your information, restrict or object to processing, withdraw consent, or opt out of certain advertising-related data uses.

These rights are subject to applicable legal exceptions. We may need to verify your identity before responding. Withdrawing consent does not affect processing that was lawful before withdrawal.

To make a request, email orders@stefthemaori.com. We will respond within the timeframe required by applicable law.

Privacy complaints

If you have concerns about how we handle your information, please contact us so we can investigate.

You can also complain to the New Zealand Office of the Privacy Commissioner. If you live overseas, you may have the right to complain to your local privacy or data-protection authority.

Children’s information

Our store is not directed at children, and we do not knowingly collect children’s personal information. If you believe a child has provided us with personal information, please contact us.

External links

Our website may contain links to third-party websites or social media platforms. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy when our services, practices or legal requirements change. We will publish the updated version here and revise the date above. Where required, we will provide additional notice.

Contact us

For privacy enquiries, requests or complaints, contact:

Stef the Maori Limited
Email: orders@stefthemaori.com
Phone: +64 27 529 6337
Address: 5 Hawke Drive, Haruru 0204, New Zealand.