Shipping Policy

We pack and dispatch orders from the Far North of New Zealand.

Order processing

Orders are normally dispatched within 1–2 business days after payment is received. Business days exclude weekends and public holidays.

If there is a significant delay with your order, we will contact you. Any different dispatch timeframe for a pre-order will be stated on the product page.

Shipping rates and estimated delivery times

The following shipping charges are in New Zealand dollars and apply per order:

Destination	Shipping charge	Estimated delivery after dispatch
New Zealand	$10 NZD	1–3 business days
Australia	$30 NZD	5–10 business days
Other available international destinations	$50 NZD	7–15 business days
Selected EU destinations — duties paid	$80 NZD	10–20 business days
United States — duties paid	$80 NZD	10–20 business days

Available shipping options and the applicable charge are shown at checkout.

Delivery times are estimates. Rural delivery, customs processing, public holidays and postal disruptions may extend these timeframes.

Tracking

International orders are sent using NZ Post Economy Tracked. We will provide tracking details once your order has been dispatched.

Tracking updates may take time to appear, particularly while a parcel is moving between countries.

International duties and taxes

For shipping options labelled “International — Duties Paid”, applicable import duties and taxes are covered by us and included in the shipping charge shown at checkout.

For other international shipping options, import duties, taxes or customs clearance fees may be charged by the destination country. These charges are payable by the recipient and are separate from our shipping charge.

We only ship to destinations available at checkout. Availability may change because of postal service restrictions or local import requirements. If we cannot send your order, we will contact you to arrange a suitable alternative or refund.

Delivery addresses

Please check your delivery address carefully before placing your order. If you notice an error, email orders@stefthemaori.com as soon as possible.

We will try to update the address before dispatch. If an incorrect or incomplete address causes a parcel to be returned or requires redelivery, we will discuss any reasonable additional shipping costs with you before arranging another delivery.

Delayed, missing or damaged orders

If your order has not arrived within the estimated timeframe, or arrives damaged, please email orders@stefthemaori.com with your order number and details of the issue. Photos of any damage and packaging are helpful.

We will follow up with the delivery provider and work with you to resolve the issue.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.

Contact

For shipping questions, contact orders@stefthemaori.com.