Refund policy

We want your order to arrive in good condition and be what you expected.

Change of mind

We do not accept returns or offer refunds or exchanges for change of mind, including ordering the wrong item or deciding you no longer want it.

Faulty, damaged or incorrect items

If your order arrives damaged, contains an incorrect item, or you believe a product is faulty, please email orders@stefthemaori.com with your order number, a description of the issue and, where possible, photos.

Please contact us before returning anything so we can arrange the next steps. We will assess the issue and provide a repair, replacement or refund as required by applicable consumer law.

Your consumer rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer laws. Our change-of-mind policy does not apply to claims under those laws.